Troy Change: an exchange you can rely on

Among dozens of exchangers where you’re just a request in the queue, Troy Change focuses on something else: safety and the feeling that you won’t be left behind. It all started with a small “for friends” exchanger where every operation was checked manually. Today, the service is growing, adding new directions and launching a bot — and preparing payouts in PLN and EUR.

An honest interview with the Troy Change team about the start, the fails, the happy endings, and the plans that haven’t even been announced on the website yet.

How did it all begin? Was it just a “for friends” exchanger, or was it intended to become a public service from the start?

It all began with a small idea “for friends.” At first, it was a narrow, almost private service built on trust and a personal approach. But with every successful operation, it became clear that the demand was much bigger — meaning a full public service was needed, with transparent processes, fast support, and proper tools for users.

What was your first exchange like? Do you remember how it went?

The first exchange was fully manual. We double-checked all details several times, made sure the client didn’t wait, and ensured everything went perfectly. The transaction was small, but it gave us the confidence that the service was needed and the model worked.

The exchange market is competitive. What did you manage to do differently?

We focused on a human approach and speed. Not just “exchange,” but solve the user’s problem. Someone needs to close a payment urgently, someone is worried after a negative experience, someone is using such services for the first time.

We always stay in touch, explain every step, and adapt to the user’s situation. Plus — fair rates, fast payouts, and real responsibility for the result.

Security, speed or support: what is your strongest advantage?

These are three things that cannot be separated. Security is the foundation. Speed is why people come to us. Support is why they return.

If any of these elements fails, the service won’t be good.

What was the most unusual situation with a client (but with a happy ending)?

Once a client sent funds without specifying a MEMO. We handled everything ourselves: contacted the exchange's support, explained the situation, and provided all the data. Within two hours, the issue was fully resolved and everything restored. We thanked each other for patience and cooperation.

You’re not just a website — you're real people. What does your team look like from the inside?

Our team consists of three people. One handles communication with clients, another works with partnership proposals, and the main administrator personally checks requests and handles the most responsible tasks. Everyone is involved and understands their role.

What script do you use for your exchange service?

We use our own custom improvements based on proven solutions, adapted to our tasks. Every element is gradually optimized for convenience and stability.

How do you build trust with new users?

We ensure transparency: fast responses, clear instructions, fair rates, and careful handling of every request. Plus user reviews, detailed information on the website and constant availability of support.

What has changed in the service over the last year?

We’ve sped up request processing, expanded exchange directions, improved security, and made communication with support even easier. We also launched a Telegram bot to make exchanges faster and simpler for users.

Are you planning to move toward a mobile app, another bot, or something more radical like your own platform?

The Telegram bot is already available. A mobile app is not planned for now, but we are developing the web version and continue to improve the platform.

Imagine you already have a million exchanges behind you. What’s next?

More automation, new currency directions, team growth, and expansion of our user geography. The goal is to be a service users return to without hesitation.

What feedback from users touches you the most?

When clients highlight speed, honesty, and that they feel “calm” with us. That means we are doing everything right and moving in the correct direction.

And finally: what advice would you give to someone who visits your website for the first time and doesn’t know where to start?

Just choose the needed exchange direction and start the request — if something is unclear, support is always there. We’ll guide you through the whole process.

Bonus question: what has no one asked you yet, but you really want to say?

That service development is not just words. We constantly expand features and improve what already works. The current number of exchange directions is far from the limit. Upcoming plans include payouts in Polish zloty and euro. We keep moving forward so users get the most convenient and in-demand solutions first.