Kursoff Council

Statute of the Kursoff.biz monitoring Council





     

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    Mission of the Council


     


The mission of the Kursoff.biz Monitoring Council is to provide an objective, transparent, and collegial approach to resolving disputes in the exchange services market. We bring together experienced, reliable industry players to create a transparent platform that supports quality standards, protects the interests of customers, and promotes the development of partnership relations between exchange offices.


Main functions of the Council



     

  • Feedback moderation



The Council is engaged in collegial moderation of user feedback on the monitoring platform. This ensures maximum objectivity, allowing for an unbiased evaluation of market participants.



     

  • Resolving disputes



The Council considers disputes between exchange offices and their clients. Based on the analysis of the provided information, the experience, and knowledge of the Council members, decisions are made that reflect the real situation and are as balanced as possible.



     

  • Development of quality standards



The Council develops and implements service quality standards that help exchange offices improve their services, reduce disputes, and maintain a high reputation in the market.



     

  • Prevention of fraudulent schemes



The Council regularly informs market participants about current fraudulent schemes and scam payments that should be avoided. This allows prompt responses to new threats and ensures industry security.



     

  • Evaluation of new exchangers



The Council decides on the admission of new exchangers to the platform based on their reputation, service level, and financial reliability. This ensures that new players meet Kursoff.biz standards and maintain a high level of trust in monitoring.



     

  • Protection of the rights of customers and market participants



The Council acts as a mediator in cases where an exchange office or a customer feels that their rights have been violated. The Council's task is to reach a compromise that is fair to all parties.



     

  • Consideration of proposals and initiatives



Council members have the opportunity to submit proposals and initiatives to improve monitoring and working conditions. This contributes to platform development, making it more flexible and adaptable to market needs.



     

  • Partner network development



The Council promotes the development of partnerships between exchange offices, helping to establish reliable connections for exchanging experience and supporting new areas of work with currencies and payment systems.




Principles of the Council's work



     

  • Collegiality: Decisions are made by a vote of all Council members, ensuring objectivity and the consideration of different perspectives.


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  • Transparency: All decisions affecting exchange offices or their customers must be transparent and well-reasoned.


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  • Customer orientation: Each decision of the Council aims to protect the rights and interests of customers and ensure service quality.


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  • Professionalism: The Council includes only experienced and proven market players with knowledge and reputation.





Procedure for resolving disputes



     

  • Filing a Request: Clients, exchanges, or other stakeholders can initiate the review of a dispute.


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  • Information Analysis: Council members study materials, evidence, and comments from all parties.


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  • Collegial discussion: Council members exchange opinions and expertise to determine the best solution.


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  • Decision-Making: The final decision is made by voting among all Council members and is binding.