Bizon Exchange — winner in the category "Exchange with the best support in August"

Three years in crypto is a lifetime. While many services have come and gone, Bizon Exchange has quietly been building something different — a platform users actually come back to. Their philosophy runs through everything they do: crypto acquiring for businesses, their own BIZON token, and an ecosystem far beyond just currency exchange.

This approach became key to their victory in our “Best Customer Support Exchange” nomination. In an industry obsessed with licenses and regulations, Bizon Exchange focuses on something simpler — real client feedback, transparent transaction statistics, and a reputation built exchange by exchange.

We spoke with Maksym, a representative of Bizon Exchange, to discuss how to build trust without traditional licenses, why he doesn’t hold crypto despite running an exchange, and what it really takes to survive in this volatile market.

— Hi! Let’s start with a bit about you. What’s your name, which exchange do you represent, and how long have you been in crypto?

My name is Maksym, and I represent Bizon Exchange. We’ve been working in the crypto industry for over three years and have experience across all major areas of the crypto ecosystem.

— How would you describe Bizon Exchange to those hearing about it for the first time? What makes you stand out?

Bizon Exchange is more than just an exchanger. We’ve created a service that combines reliability, speed, and convenience for every client.

Our main advantages:

1. Reliability — we ensure the security of every transaction using trusted protection mechanisms.
    
2. Speed — exchanges are completed as quickly as possible, with no unnecessary delays.
    
3. Customer service — we believe a service should not only be profitable but also pleasant to use.

We’re also developing our own ecosystem, which includes:

• Crypto acquiring — a modern business solution that allows accepting cryptocurrency as payment.
   
• The BIZON token — a tool offering extra benefits for clients and partners, forming the foundation for future ecosystem growth.

— How did the name come about?

The name “Bizon Exchange” comes from the phrase “turn on business”. We position ourselves not just as an exchange, but as a full financial solution for both individuals and companies, offering a personal approach and a range of services.

— What do you consider more important for proving reliability than formal licenses?

We focus on real customer trust, which we build through:

• Reviews and reputation: authentic feedback on social media, Google Maps, Trustpilot, forums, and Telegram communities.
   
• Public statistics: a counter of completed deals, a live feed of recent transactions (without personal data).
   
• Fulfilling commitments quickly: the best proof is when funds arrive on time, and clients return with larger amounts.
   
• Security: 2FA for staff accounts, separate wallets for client funds, and verification for large deals.

— When choosing a technical solution, what’s more important: universality or flexibility?

Both matter, but flexibility is key. Business models change, and systems must adapt easily. We chose our script based on a balance of reliability, customization, and speed of deployment.

— What’s the most effective communication format with clients?

Online chat is the best channel for daily work. It allows quick responses, conversation tracking, and handling multiple requests at once. For complex issues, we add voice calls for faster resolution.

— Which AML and crypto processing requirements are critical for you?

We value systematic transparency and compliance. Specifically:

• Full KYC/AML policy
   
• Real-time transaction monitoring
   
• Sanctions and PEP screening
   
• Compliance with EU, Georgian, and other jurisdictions
   
• Flexible risk management with limits and additional checks

— Does it make sense to launch a new exchange in 2025?

We believe launching a new exchange isn’t relevant now. It’s better to develop new products based on an existing platform — acquiring, payout modules, and technical tools.

— Do you participate in crypto events?

Yes, we do. We regularly follow key industry events and take part in online and offline meetups, conferences, and professional communities. This helps us stay updated, meet new partners, and understand market needs better.

— When did you first hear about Bitcoin, and did you believe in it?

We first paid attention to crypto in 2020 — that’s when we bought our first coins and began exploring the industry. By 2022, we saw its potential and started using cryptocurrency for monetization and new business directions. That’s when we realized — it’s not a passing trend but a real tool for the future.

— Do you personally hold any crypto?

No, I don’t. We’re more focused on the practical use of crypto in business — transactions, exchange, acquiring, and so on. In our model, holding isn’t a priority — liquidity, speed, and reliability for clients are what matter most.

— What matters most in partnerships? How can Kursoff help?

Reliability, transparency, and mutual benefit. We value when obligations are met promptly and cooperation is built on trust.

— What were your emotions after winning our nomination?

Surprise — we didn’t expect it, but it was very pleasant. It’s a form of recognition from the community, and that means a lot to us. Especially because it was in the “Best Customer Support Exchange (August)” category — client service is what we truly focus on. The team was filled with positive emotions — it motivates us to keep improving.

— What does participation in the closed Kursoff P2P group give you?

For us, it’s a convenient communication channel with market peers. We can quickly share liquidity updates or interesting balances — it saves time and simplifies collaboration.

The group’s atmosphere is also important — it’s professional, constructive, and free of noise. It’s an environment for exchanging experience, staying in touch with market trends, and building partnerships.

— What would you like to wish your colleagues and readers to conclude?

The crypto and fintech markets evolve daily. The key is to stay open to new opportunities, think flexibly, and act honestly.

We wish everyone growth, stability, and trust — both in business and in human relationships. May every transaction be profitable, and every day a step toward financial freedom!