Kursoff Council

Statute of the Kursoff.biz monitoring Council

  • Mission of the Council

    • The mission of the Kursoff.biz Monitoring Council is to provide an objective, transparent and collegial approach to resolving disputes in the exchange services market. We bring together experienced, reliable industry players to create a transparent platform that supports quality standards, protects the interests of customers and promotes the development of partnership relations between exchange offices.

Main functions of the Council

  • Feedback moderation

    • The Council is engaged in collegial moderation of user feedback on the monitoring platform. This ensures maximum objectivity, which allows avoiding bias in assessing the performance of market participants.

  • Resolving disputes

    • The Council deals with the consideration of disputes between exchange offices and their clients. Based on the analysis of the information provided, the experience and knowledge of the Council members, decisions are made that reflect the real situation and are as balanced as possible.

  • Development of quality standards

    • The Council develops and implements service quality standards that help exchange offices improve their service, reduce the number of disputes, and ensure a high reputation in the market.

  • Prevention of fraudulent schemes

    • The Council regularly informs market participants about current fraudulent schemes and scam payments that you should be careful with. This allows us to respond promptly to new threats and maintain the security of the industry.

  • Evaluation of new exchangers

    • The board decides on the admission of new exchangers to the platform based on their reputation, level of service and financial reliability. This ensures that new players meet Kursoff.biz standards and maintain a high level of trust in monitoring.

  • Protection of the rights of customers and market participants

    • The Council acts as a mediator in cases where an exchange office or a customer feels that their rights have been violated. The Council's task is to reach a compromise that is fair to all parties.

  • Consideration of proposals and initiatives from participants

    • Council members have the opportunity to submit proposals and initiatives to improve monitoring and working conditions. This contributes to the development of the platform, making it more flexible and ready to change according to market needs.

  • Partner network development

    • The Council promotes the development of partnerships between exchange offices, helping to establish reliable connections for the exchange of experience and support for new areas of work with currencies and payment systems.

Principles of the Council's work

  • Collegiality: Decisions are made by a vote of all Council members, which ensures objectivity and consideration of different points of view.
  • Transparency: All decisions affecting exchange offices or their customers must be transparent and reasoned.
  • Customer orientation: Each decision of the Council is aimed at protecting the rights and interests of customers and ensuring the quality of service.
  • Professionalism: The Council includes only experienced and proven market players with knowledge and reputation.

Procedure for resolving disputes

  • Filing a Request: Clients, exchanges, or other stakeholders can initiate the review of a dispute.
  • Information Analysis:Council members study materials, evidence, and comments from all parties.
  • Collegial discussion: Council members exchange opinions and expertise to determine the best solution.
  • Decision-Making: The final decision is made by voting among all Council members and is binding.